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Shipping Policy

Last updated: 17 November 2025

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Thank you for visiting and shopping with Performance Running Institute (“we”, “our”, “us”). This Shipping Policy outlines how we handle product delivery, including both digital and physical items purchased through our website [www.performancerunninginstitute.com].

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1. CURRENT PRODUCT DELIVERY STATUS

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1.1 All products currently available on our website are digital downloads (e.g. running training plans, pacing plans, and other performance materials).

1.2 No physical goods are shipped at this time. Upon successful purchase, you will receive your product:

  • Instantly via download link, or

  • Via an email containing your digital access instructions.

1.3 If you do not receive your digital product within a reasonable timeframe (usually within 1 hour of purchase), please check your spam or junk folder. If it still cannot be found, contact us at [insert contact email] for assistance.

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2. FUTURE PHYSICAL PRODUCTS

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2.1 From time to time, we may offer physical products (e.g. printed plans, apparel, or accessories). For such items, the following shipping terms will apply unless otherwise stated on the product page.

2.2 Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

  • You will receive an email notification once your order has been dispatched.

2.3 Shipping Rates and Delivery Estimates

  • Shipping charges and estimated delivery times will be displayed at checkout based on your location and chosen shipping method.

  • Delivery times are estimates only and may vary due to external factors such as postal delays, weather, or customs processing.

2.4 Domestic Shipping (Australia)

  • We use reliable carriers such as Australia Post or Sendle.

  • Standard delivery typically takes 3–10 business days, depending on your region.

2.5 International Shipping

  • International shipping may be offered in future, subject to customs regulations and delivery costs.

  • Buyers are responsible for any import duties, taxes, or fees imposed by their destination country.

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3. ORDER TRACKING (PHYSICAL GOODS ONLY)

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3.1 Once your order has been shipped, you will receive a confirmation email containing tracking information (if applicable).

3.2 Please allow up to 24 hours after dispatch for tracking details to activate.

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4. DELAYS AND NON-DELIVERY

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4.1 We are not responsible for delays caused by:

  • Incorrect or incomplete shipping addresses provided by the customer;

  • Postal service disruptions, natural disasters, or customs delays;

  • Refused or unclaimed deliveries.

4.2 If a parcel is returned to us due to an incorrect address or non-collection, reshipping costs will be the responsibility of the buyer.

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5. LOST OR DAMAGED ITEMS

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5.1 All physical shipments are carefully inspected and securely packaged prior to dispatch.

5.2 If your order arrives damaged, please contact us within 7 days of delivery with clear photos of the packaging and damaged items.

5.3 If your order is lost in transit, we will work with the carrier to investigate. Refunds or replacements will be offered only when the carrier confirms non-delivery.

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6. DIGITAL PRODUCTS (NO SHIPPING REQUIRED)

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6.1 Digital products are delivered electronically and are not eligible for shipping, postage, or tracking.

6.2 It is your responsibility to ensure that your device and internet connection are compatible with the digital delivery format.

6.3 We are not responsible for technical issues outside our control, such as internet outages, email filtering, or file compatibility problems.

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7. CONTACT US

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If you have any questions about your order, delivery, or digital downloads, please contact:

Performance Running Institute
Email: performancerunning@outlook.com

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