top of page

Privacy Policy

Last updated: 17 November 2025

​

This Privacy Policy describes how Performance Running Institute (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website [www.performancerunninginstitute.com], purchase a product, or interact with us in any way.

​

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in relation to the handling of personal information.

​

1. INFORMATION WE COLLECT

​

We may collect the following types of personal information when you interact with our website or services:

  1. Personal Details:
    Name, email address, phone number, postal address, and other identifying information you provide when making a purchase or creating an account.

  2. Payment Information:
    Payment details such as credit/debit card information are processed securely through our third-party payment provider (e.g., Stripe, PayPal). We do not store your full payment details on our servers.

  3. Technical and Usage Data:
    IP address, browser type, operating system, referring URLs, pages visited, time spent on the site, and other analytics information collected through cookies and similar technologies.

  4. Communications:
    Copies of correspondence (including emails and messages sent via contact forms or social media) when you contact us.

  5. Marketing Preferences:
    Information regarding your preferences for receiving marketing communications from us.

​

2. HOW WE USE YOUR INFORMATION

​

We may use the collected information for the following purposes:

  • To process and deliver your orders and purchases.

  • To communicate with you regarding your purchase or account.

  • To provide customer support and respond to your enquiries.

  • To send you updates, newsletters, and marketing content (only with your consent).

  • To maintain and improve our website, services, and user experience.

  • To comply with legal obligations and prevent fraud or misuse of our platform.

You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

​

3. HOW WE STORE AND PROTECT YOUR INFORMATION

​

  • Your personal information is stored securely on password-protected servers with appropriate physical, electronic, and managerial safeguards in place.

  • We use SSL (Secure Socket Layer) encryption for all website transactions.

  • Only authorised personnel have access to customer data.

  • While we take all reasonable precautions to secure your information, no data transmission over the internet can be guaranteed as 100% secure. You use the Website at your own risk.

​

4. DISCLOSURE OF INFORMATION TO THIRD PARTIES

​

We may share your personal information with:

  • Payment processors (e.g., Stripe, PayPal) to complete transactions.

  • Email marketing providers (e.g., Mailchimp, ConvertKit) to send newsletters and updates.

  • Analytics services (e.g., Google Analytics) for performance tracking.

  • Professional advisers such as accountants or lawyers (if required).

  • Regulatory authorities if required by law.

We will never sell or rent your personal information to third parties.

​

5. COOKIES AND TRACKING TECHNOLOGIES

​

Our website uses cookies and similar technologies to:

  • Recognise returning visitors and improve user experience.

  • Track website analytics, performance, and conversions.

  • Enable cart functionality and secure payments.

You can choose to disable cookies in your browser settings, but some parts of the website may not function properly as a result.

​

6. ACCESSING AND UPDATING YOUR INFORMATION

​

You have the right to:

  • Access the personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of your personal data, subject to legal obligations.

To make a request, please contact us at [insert contact email]. We will respond within a reasonable time (usually within 30 days).

​

7. INTERNATIONAL DATA TRANSFERS

​

Some third-party service providers we use may store or process data outside Australia (e.g., in the United States). By providing your information, you consent to this transfer, acknowledging that data protection laws may differ from those in Australia.

​

8. RETENTION OF INFORMATION

​

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g., for tax or accounting purposes).

​

9. CHILDREN’S PRIVACY

​

Our Website and Products are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors. If we discover we have collected information from a minor without parental consent, we will delete it promptly.

​

10. CHANGES TO THIS POLICY

​

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date. Continued use of the Website constitutes acceptance of any revised policy.

​

11. CONTACT US

 

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

​

Performance Running Institute
Email: performancerunning@outlook.com
Website: www.performancerunninginstitute.com
Location: Canberra, Australia

bottom of page